Privacy Policy

This Privacy Policy describes how KRAVVE (a brand owned and operated by Kravvex Fresh Private Limited, hereinafter referred to as "we," "us," or "our") collects, uses, and protects your personal information when you interact with our services, including ordering products via WhatsApp, our website, or other communication channels.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect the following types of personal information:

1.1 Personal Identification Information

• Name: To identify you and personalize your order
• Phone Number: To communicate about orders, delivery updates, and customer support
• Email Address: If provided, for order confirmations and communications
• Delivery Address: To deliver your orders to the correct location

1.2 Order Information

• Product preferences and order history
• Order details (items, quantities, special instructions)
• Payment information (transaction details, not full payment card numbers)
• Delivery preferences and instructions

1.3 Communication Data

• Messages exchanged via WhatsApp, email, or other channels
• Customer service inquiries and feedback
• Complaints and quality issue reports

2. How We Use Your Information

• Order Processing: To process, confirm, and fulfill your orders
• Delivery Services: To coordinate delivery, share updates, and ensure successful delivery
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance
• Communication: To send order confirmations, delivery updates, and service-related messages
• Quality Improvement: To improve our products, services, and customer experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To manage our business operations, including inventory and logistics

3. WhatsApp Communications & Consent

By initiating a WhatsApp chat with KRAVVE and/or placing an order, you consent to receive order and service-related messages on WhatsApp. These messages may include:

• Order confirmations and summaries
• Delivery updates and notifications
• Product availability information
• Customer support responses
• Service-related announcements

Opt-Out: You can opt out of receiving WhatsApp messages at any time by replying STOP to any message. However, please note that opting out may affect our ability to communicate important order and delivery information.

4. Data Sharing and Disclosure

We may share your information with the following parties:

4.1 Service Providers

• Delivery Personnel: We share your name, phone number, and delivery address with our delivery staff to complete deliveries
• Payment Processors: If applicable, payment information is shared with secure payment service providers
• Technology Providers: Service providers who assist with our operations (hosting, analytics, etc.)

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal and business requirements
• Withdrawal of Consent: You can withdraw consent for WhatsApp communications by replying STOP

To exercise these rights, please contact us at hello@kravve.in with your request.

8. Contact Us

9. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.